Refund Policy

Last updated: October 18, 2025

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new customers. If you're not completely satisfied with our Service within the first 7 days of your subscription, we'll provide a full refund.

1. Refund Eligibility

To be eligible for a refund, you must:

  • Request the refund within 7 days of your initial subscription
  • Have not previously received a refund for the same account
  • Provide a valid reason for the refund request
  • Not have violated our Terms of Service

2. Refund Process

To request a refund:

  1. Contact our support team at support@notifyreviews.com
  2. Include your account email and subscription details
  3. Provide a brief explanation of why you're requesting a refund
  4. We'll review your request within 2 business days
  5. If approved, we'll process the refund within 5-10 business days

3. Refund Timeline

  • Request Review: 1-2 business days
  • Refund Processing: 5-10 business days
  • Bank Processing: 3-5 business days (varies by bank)
  • Total Timeline: 9-17 business days from request to account credit

4. What's Included in Refunds

Refunds include:

  • Full subscription fee paid
  • Any applicable taxes
  • Processing fees (if any)

5. What's Not Refundable

The following are not eligible for refunds:

  • Subscriptions older than 7 days
  • Renewal payments
  • Custom integrations or professional services
  • Third-party fees or charges
  • Accounts terminated for Terms of Service violations

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. This typically applies to technical issues that prevented you from using the Service for a significant portion of your subscription period.

7. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

  • Credit/Debit Cards: Refunded to the original card
  • PayPal: Refunded to your PayPal account
  • Bank Transfer: Refunded to your bank account
  • Other Methods: Contact support for assistance

8. Cancellation vs. Refund

Please note the difference between cancellation and refund:

  • Cancellation: Stops future billing but doesn't provide a refund
  • Refund: Provides money back for unused service time
  • You can cancel your subscription at any time without a refund
  • Refunds are only available within the 7-day window

9. Disputed Charges

If you dispute a charge with your bank or credit card company, please contact us first. We're committed to resolving billing issues quickly and fairly. Unresolved disputes may result in account suspension.

10. Refund Denial

We may deny refund requests if:

  • The request is made after the 7-day window
  • You've violated our Terms of Service
  • You've already received a refund for the same account
  • The request appears fraudulent or abusive
  • You've used the Service extensively during the trial period

11. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@notifyreviews.com

Subject Line: "Refund Request - [Your Account Email]"

Response Time: Within 24 hours

Address: Notify Reviews, Inc., 123 Business Street, Suite 100, San Francisco, CA 94105

12. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Service after changes constitutes acceptance of the new policy.